1. Introduction

Taneera's is a marketplace connecting independent artisans with customers who love handmade and one-of-a-kind products.

2. Website Usage

By using this website, you agree to use it lawfully and to provide accurate information when creating an account or placing an order.

3. Orders

• Customers are responsible for entering correct name, phone number, email, shipping address, and order details.
• An order is considered placed after successful order submission and payment confirmation.
• Taneera's may contact the customer regarding their order when necessary.

4. Product Information & Availability

• Products are handmade / artisan products.
• Because products may be handmade, minor variations in appearance, color, texture, dimensions, or finish may occur.
• Product images are provided for representation and actual products may have minor differences.
• Product availability may change without notice.

5. Pricing and Payment

• Prices displayed on the website are the applicable prices at the time of purchase.
• Customers must complete payment through the available payment methods.
• Payment confirmation is required for online orders.

6. Shipping / Delivery

• Customers must provide a complete and accurate shipping address.
• Taneera's is not responsible for delays caused by incorrect or incomplete customer information.
• Delivery times may vary depending on location, courier availability, and other circumstances.

7. No Refund Policy

Please verify your order information carefully before completing payment, as orders cannot be cancelled for a refund once payment is confirmed.

8. No Exchange Policy

Products cannot normally be exchanged after purchase or delivery. Please review product details carefully before purchasing.

9. Damaged or Wrong Item

If you receive an item that appears damaged, or a different item from what you ordered, please contact our support team as soon as possible with your order information and photographs if requested. Each case is reviewed individually by the Taneera's support team — contacting support does not automatically guarantee a refund or exchange.

10. Customer Responsibility

Customers must provide accurate information and use the website lawfully.

11. Intellectual Property

Website content, branding, logos, images, text, and other original material belonging to Taneera's must not be copied or reused without permission.

12. Website Availability

We aim to keep this website available at all times, but do not guarantee uninterrupted access — the site may occasionally be unavailable due to maintenance or circumstances outside our control.

13. Limitation of Liability

Taneera's provides this website and its products as described, without additional guarantees beyond what is stated in these Terms and our Refund Policy.

14. Changes to Terms

Taneera's may update these Terms & Conditions when necessary. Updated terms will be displayed on this page.

15. Contact