Purchases on Taneera's are final. Once payment is completed:

• Orders cannot be cancelled for a refund.
• No refunds will be provided.

Please carefully check product details, size, color, quantity, delivery address, and all other order information before placing your order — once payment is confirmed, the order is final.

No Exchange Policy

We're a small handmade marketplace, and we ask customers to carefully review product details, photos, and descriptions before purchasing, since exchanges are not normally available once an order has been delivered.

Think There's an Issue With Your Order?

If you believe there's a genuine issue — for example, you received a damaged item or a different product from what you ordered — please contact our support team as soon as possible with your order details and photographs if requested. Each case is reviewed individually by our team; reaching out does not automatically guarantee a refund or exchange, but we're happy to look into it.