Handmade,
Made With Love

1. Introduction

Taneera's is a marketplace connecting independent artisans with customers who love handmade and one-of-a-kind products.

2. Orders

• Customers are responsible for entering correct name, phone number, email, shipping address, and order details.
• An order is considered placed after successful order submission and payment confirmation.
• Taneera's may contact the customer regarding their order when necessary.

3. Product Information

• Products are handmade / artisan products.
• Because products may be handmade, minor variations in appearance, color, texture, dimensions, or finish may occur.
• Product images are provided for representation and actual products may have minor differences.

4. Pricing and Payment

• Prices displayed on the website are the applicable prices at the time of purchase.
• Customers must complete payment through the available payment methods.
• Payment confirmation is required for online orders.

5. No Refund Policy

Please verify your order information carefully before completing payment, as orders cannot be cancelled for a refund once payment is confirmed.

6. No Exchange Policy

Products cannot normally be exchanged after purchase or delivery. Please review product details carefully before purchasing.

7. Damaged or Wrong Item

If you receive an item that appears damaged, or a different item from what you ordered, please contact our support team as soon as possible with your order information and photographs if requested. Each case is reviewed individually by the Taneera's support team — contacting support does not automatically guarantee a refund or exchange.

8. Shipping

• Customers must provide a complete and accurate shipping address.
• Taneera's is not responsible for delays caused by incorrect or incomplete customer information.
• Delivery times may vary depending on location, courier availability, and other circumstances.

9. Customer Responsibility

Customers must provide accurate information and use the website lawfully.

10. Intellectual Property

Website content, branding, logos, images, text, and other original material belonging to Taneera's must not be copied or reused without permission.

11. Changes to Terms

Taneera's may update these Terms & Conditions when necessary. Updated terms will be displayed on this page.

12. Contact

What We Collect

When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, and shipping address. This is used only to process your orders, communicate with you about them, and provide customer support.

How We Use Your Information

• To create and manage your account (via Firebase Authentication).
• To process and fulfill your orders, and to keep you updated on their status.
• To respond to support requests you send us.
• To send order confirmation emails.

We do not sell your personal information to third parties.

Payments

Payments are processed securely through our payment provider. Taneera's does not store your card, UPI, or banking details on our own servers.

Cookies & Local Storage

This website uses your browser's local storage to remember items in your cart and wishlist between visits. This data stays on your device and is not shared with third parties.

Your Choices

You can review or update your account information at any time while logged in. If you'd like your data removed, contact us using the details below.

Contact Us About Privacy

After an order is successfully placed and payment is completed:

• Orders cannot be cancelled for a refund.
• No refunds will be provided.

Please carefully check product details, size, color, quantity, delivery address, and all other order information before placing your order — once payment is confirmed, the order is final.

No Exchange Policy

We're a small handmade marketplace, and we ask customers to carefully review product details, photos, and descriptions before purchasing, since exchanges are not normally available once an order has been delivered.

Received a Damaged or Wrong Item?

If there's a genuine issue — for example, you received the wrong product or a damaged product — please contact our support team. Each case is reviewed individually, and reaching out does not automatically guarantee a refund or exchange; our team will look into it and respond based on our policy.